Help Centre & FAQs

Visit our returns page for all information.

Our customer service number is "+97144928769".

We also have our customer service agents available via our Live Chat.

Shipping courier: Postaplus

Saudi Arabia Total Delivery time per payment method:
Delivery Time:
Credit Card Orders are 8-12 days
Cash-on-Delivery orders are 11-14 days

UAE, Kuwait, Bahrain, Oman, Qatar
Delivery Time:
Total Delivery time per payment method:
Credit Card Orders are 6-9 days
Cash-on-Delivery orders are 8-12 days

Step 1: Sign up to our mailing list (can be found on the bottom of our homepage!)

Step 2: Wait for your welcome email (can take up to 2 hours to arrive and may be found in your junk/spam folder!)

Step 3: Retrieve your unique discount code from the email, and enter this upon checkout to take advantage of 10% off!

If code is not applied upon checkout, refunds cannot be requested at a later date.

We are sorry to hear your code isn't working, you will need to check that you are not trying to use more than one code per order and that your item isn’t excluded.

If the code isn’t being affected by one of the issues above then please contact our Customer Service team.

Unfortunately, due to the speedy turnaround of our orders, once you have placed your order we are unable to amend or cancel it. This includes changing the delivery address, adding/removing items and cancelling it entirely.

Unfortunately, we do not have an exchange policy, you can return the product, check our return policy.

You’ll need to register before you can place an order with Lyle & Scott.

As long as you have a valid email address, then you can head over to our sign up page to get in on all the action.

We do not want you to lose out on our exclusive offers, so you can choose to receive our notifications when registering.

If you are already registered and wish to receive these emails, you can login to your account and change the 'Email preferences' option.

It’s easy to make changes to your details, whether it’s your payment information, password or address book.

Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings’.

You can rest assured that shopping with Lyle & Scott is safe.

We’re fully compliant with the data protection act so we care about keeping your details secure.

For further information, please visit our Privacy Policy page.

Don’t worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we’ll send you instructions on how to get this reset.

If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.

Unfortunately, we do not have an exchange policy, you can return the product, check our return policy.

All items ordered with Lyle & Scott depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.

Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.

It’s easy to place an order with us. Log-in to your account to begin browsing our range.

Once you’ve found the product you want, you’ll need to click ‘Add to basket’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything you need; this will give you the option to checkout.

If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.

Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.

Yes, click on the ‘My Basket’ icon at the top of the page and you’ll be able to see the item(s) you have in there so far.

Use the + button to stock-up on your favourite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.

Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they’re more than happy to help you do so.

Get in touch with them now via the 'Still need help?' section (below).

Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking ‘Add a new address’.

Your account makes it easy to keep track of all your orders.

Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order.

We’ll also send you a dispatch email as soon as your order is on the way.

Your account will show any previous orders you’ve placed.

Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account.

The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.

Unfortunately we are unable to cancel/amend orders once they are placed.

Please contact out customer service team to see if there is anything we can do.

Unfortunately we are unable to cancel/amend orders once they are placed.

Please contact out customer service team to see if there is anything we can do.

We’re really sorry that happened as we aim to provide high-quality items to all of our customers.

So that we can look into this for you, please contact us to tell us more via the 'Still need help?' section (below).

To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

• Order Number
• Product Name
• Details of the fault.
• Images that support the fault, if applicable

As soon as we've looked into the fault we'll let you know what we plan to do next by sending you an email.

We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message via the 'Still need help?' section (below).

We’ll need to know the following information so that we can fix this for you-

• Order Number
• Incorrect item received
• The correct item ordered

As soon as we've looked into what went wrong, we'll let you know what we plan to do next by sending you an email.

We take pride in our products so we’re sorry to hear you’ve received your order damaged.

Sometimes things can go wrong but don’t worry, as we can help.

If you have an item you believe to be faulty, that you:

• Purchased from our website directly
• within the last 14 Days

Then please proceed with our usual free returns process, available on our website FAQs.

Unfortunately, if it has been more than 14 days since your purchase, we cannot accept any returns for faulty garments, as this would be outside of our manufacturer's guarantee.

Finally, if you have an item that you purchased from a stockist/store, we would advise you to contact them directly for further advice. Should you not get the outcome you desire, please feel free to contact our team, to see if we can assist.

We're sorry to hear you have a missing item from your order. Sometimes we have to cancel items due to stock availability in our warehouse.

Should this be the case with your order you should be contacted via email.

Please contact our customer service if you require more information.

Visit our returns page for all information.

We offer a variety of online payment methods to ensure our customers can place orders with ease.

You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorization by us and the card issuer.

We do this to ensure that our customers are safe while they shop.

Any order placed for delivery to some countries could result in import duties and taxes (including VAT).

We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.

If you’re seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted.

Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

Once you place an order, the payment will show in your account as pending until we send the products to you.

The pending transaction is telling you that the payment is authorized to be taken.

If you want to add new payment details then you’ll need to do this at the checkout stage.

Your new card details will be saved once your order has been placed. This means that next time around you can order your favorite beauty brands with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.

Once you’ve found all the items that you want then click ‘My Basket’, you’ll see a box located below your list of items which says ‘Got a discount code? Enter it here’.

Add your discount code into this box and click ‘Add’ to apply the discount.

If the code doesn’t work then you’ll need to check that you’re not trying to use more than one offer and none of the items are on our exclusions list.

We’re sorry to hear your code isn’t working, you’ll need to check that you’re not trying to use more than one code per order and that your item isn’t excluded.

You can refer to our exclusions list to check.

We send you an email as soon as your order is on the way, so that you can find out when it will arrive.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot.

Our Delivery Information page can give you more information and timescales.

Standard delivery with an average lead time of 6-8 working days

Our Delivery Information page can tell you the timeframes associated with our different delivery options.

You can track your order using the link in the order Shipping email sent to you and reschdule the delivery by contacting the shipping company based on the suitable time for you

To qualify for free delivery, you need to spend the minimum amount in the following currencies and be in the UK:

$54 USD

Once your order has been dispatched from our warehouse you will receive an email confirming your order has been shipped and will provide all relevant tracking information. This will come from us, and the courier directly. We do recommend that you check your junk/spam folder for this email, as it can sometimes find its way there.

Should you not receive this within a few days of ordering, please do get in touch.

If you have an item you believe to be faulty, that you:

a) purchased from our website directly

b) within the last 14 days of delivery

Then please proceed with our usual free returns process, available on our website FAQs.

If a) and b) applies to you, but you are outside of the UK, please contact our service team to discuss.

Unfortunately, if it has been more than 14 days since your purchase, we cannot accept any returns for faulty garments, as this would be outside of our manufacturer's guarantee.

Finally, if you have an item that you purchased from a stockist/store, we would advise you to contact them directly for further advice. Should you not get the outcome you desire, please feel free to contact our team, to see if we can assist.

As a company we have now gone paperless with our orders, in a bid to aid sustainability. Therefore, should you wish to return something from your order, please refer to the 'I need to return an order' FAQ, where you will find all the necessary tools and information to do so.

As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.

You should receive an email to notify you of any action taken.

Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way.

If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team via the 'Still need help?' section (below).

Unfortunately, our stores are unable to accept items purchased from our website for refunds or exchanges. If you require a refund/exchange, please send the item(s) back to us using our returns process on the FAQs page.

Please refer to our Terms and Conditions page.

If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away via the 'Still need help?' section (below) so we can fix this for you.

Please refer to our Privacy Policy page.

You have the right to ask about what personal data we hold about you.

To make this request you can message us via the 'Still need help?' section (below)

Write to us

Feel free to write to us at the office address below, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.